1. Information We Collect
1.1 Information You Provide
When you create an account and use Trading Escalator, you may provide the following information:
- Account Information: Email address, display name, and authentication credentials.
- Alert Preferences: Custom escalation rules including symbol filters, timeframe preferences, direction filters, tier levels, and session window settings.
- Notification Settings: Push notification tokens, phone number (for SMS and call escalation), quiet hours configuration, and escalation tier preferences.
- Integration Configuration: Broker deep link URLs (e.g., thinkorswim links), webhook endpoint URLs for Discord, Slack, or custom services.
- Subscription and Billing Information: Payment data is processed by Apple (App Store), Google (Google Play), or our third-party payment processor. We do not store full credit card numbers.
1.2 Information Collected Automatically
When you use the app, we automatically collect certain technical and usage information:
- Device Information: Device type, operating system version, unique device identifiers, and push notification tokens.
- Usage Analytics: Alert acknowledgment rates, average response times, alerts by symbol, escalation tier usage, and feature interaction data.
- Log Data: IP address, access times, app version, and crash reports.
What We Do NOT Collect: Trading Escalator does not access your brokerage accounts, trading data, portfolio holdings, account balances, or any financial account credentials. Broker deep links are stored locally on your device and used solely to open your preferred trading platform.
2. How We Use Your Information
We use the information we collect to:
- Deliver, maintain, and improve the Trading Escalator service, including alert routing, escalation logic, and notification delivery.
- Process escalation events through push notifications, SMS messages, and phone calls according to your configured rules.
- Send webhook acknowledgment payloads to your configured Discord, Slack, or custom endpoints.
- Generate analytics dashboards showing your acknowledgment rate, response times, and alert history.
- Process subscription payments and manage your account status.
- Send service-related communications such as account verification, billing confirmations, and critical security alerts.
- Diagnose technical issues, prevent fraud, and ensure platform security.
- Improve our services through aggregated, anonymized usage analytics.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:
- Service Providers: We work with trusted third-party providers for SMS delivery, voice calls, push notifications, payment processing, cloud hosting, and analytics. These providers are contractually obligated to protect your data and use it only to perform services on our behalf.
- Webhook Endpoints: When you configure webhook integrations, Trading Escalator sends acknowledgment data to the endpoints you specify. You control which endpoints receive this data.
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or enforceable governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
- With Your Consent: We may share information for any other purpose with your explicit consent.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. Alert history and analytics data are retained for up to 12 months by default, though you may delete this data at any time from within the app.
When you delete your account, we will remove your personal information from our active systems within 30 days. Some data may persist in encrypted backups for up to 90 days before being permanently deleted. We may retain anonymized, aggregated data indefinitely for service improvement purposes.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.2+), encryption at rest, secure authentication protocols, and regular security audits. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the security of your account credentials. If you believe your account has been compromised, contact us immediately at support@tradingescalator.com.
6. Your Rights and Choices
Regardless of your location, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data and account.
- Portability: Request an export of your data in a machine-readable format.
- Opt-Out: Disable analytics tracking, marketing communications, or specific notification channels at any time from within the app settings.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at support@tradingescalator.com or use the in-app account management features. We will respond within 30 days.
7. GDPR — European Users
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the following additional provisions apply:
7.1 Legal Bases for Processing
We process your personal data under the following legal bases:
- Contract Performance: Processing necessary to deliver the Trading Escalator service you subscribed to, including alert delivery, escalation, and analytics.
- Legitimate Interest: Processing for fraud prevention, security, service improvement, and internal analytics, balanced against your rights and expectations.
- Consent: Processing for optional features such as marketing communications. You may withdraw consent at any time.
- Legal Obligation: Processing required by applicable law or regulation.
7.2 Your GDPR Rights
In addition to the rights listed in Section 6, you have the right to:
- Object to processing based on legitimate interest.
- Restrict processing in certain circumstances.
- Lodge a complaint with your local data protection authority.
7.3 Data Protection Officer
For GDPR-related inquiries, contact our data protection point of contact at support@tradingescalator.com with the subject line "GDPR Request."
8. CCPA — California Users
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights:
8.1 Categories of Personal Information Collected
- Identifiers: Email address, device identifiers, IP address.
- Commercial Information: Subscription status and transaction history.
- Internet/Electronic Activity: App usage data, analytics, log data.
- Geolocation Data: Approximate location derived from IP address (we do not collect precise GPS data).
8.2 Your CCPA Rights
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected.
- Right to Delete: Request deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out of Sale: We do not sell your personal information. No opt-out action is required.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Limit Use of Sensitive Information: We only use sensitive personal information as necessary to provide the services.
To submit a CCPA request, email support@tradingescalator.com with the subject line "CCPA Request." We will verify your identity before processing the request and respond within 45 days.
9. Children's Privacy
Trading Escalator is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@tradingescalator.com and we will promptly delete that information.
10. Third-Party Services
Trading Escalator integrates with and relies on the following categories of third-party services:
- Notification Providers: For push notification, SMS, and voice call delivery.
- Payment Processors: Apple App Store and Google Play for subscription billing.
- Cloud Infrastructure: For secure data storage and processing.
- Analytics Services: For aggregated usage analytics and crash reporting.
- User-Configured Integrations: Discord, Slack, and custom webhook endpoints configured by you.
Each third-party service operates under its own privacy policy. We encourage you to review the privacy policies of any services you integrate with Trading Escalator.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect your information in compliance with applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app, by email, or by posting a prominent notice on our website. Your continued use of Trading Escalator after the effective date of the revised policy constitutes acceptance of the changes.
We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all inquiries within 30 days.